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How can we help today?

Already a client? Claims, bills, renewals, plates, policy changes, and documents all start here. Tell us what you need and we'll take it from there.

  • Answered within one business day
  • Direct links to your carrier
  • A real person follows up

Step 1 of 3: Request

What can we help you with?(Required)

Emergency? If anyone is hurt or in danger, call 911 first. For an urgent claim after hours, call your carrier's 24/7 claims line on your ID card.

Step 2 of 3: Details

Request details

It's on your ID card or declarations page.

Optional, but it helps us find you faster.

What happened?(Required)

If police came to the scene.

Was anyone hurt?

If anyone needs medical care, call 911 now. Then call us at (508) 535-5303 so we can help with the claim.

Need help from us with billing?

To just pay your bill, use your company's link above. Pick an option here if you'd like us to help.

Looking for a different company? See every carrier's payment link.

What's prompting the review?(Required)

The date on your renewal notice. Sooner is better: we like a few weeks to shop it.

Have you cancelled the registration with the RMV?(Required)

Do this first, in this order

  1. Keep your insurance active. Cancelling it first can lead the RMV to revoke the registration.
  2. Cancel the registration online or at an RMV service center. RMV instructions on mass.gov
  3. Save the Registration Cancellation Receipt and upload it below, or send it later.

You can still send this request now and we'll watch for the receipt. Read the full plate cancellation guide.

What would you like to change?(Required)

Pick all that apply.

Your new address

Changes aren't in effect until we confirm them with you. Don't drive a new vehicle until we've confirmed it's covered.

Which document do you need?(Required)

Name and address of the certificate holder or lender, plus any loan number.

You may find a quick answer in our FAQ, insurance glossary, or blog. Otherwise, ask away below.

Anything that will help us take care of this.

Attachments

Photos or documents. PDF or photo, up to 5 files, 10 MB each.

    Step 3 of 3: Contact

    How can we reach you?

    Your address (optional, helps us find your policy)
    Best way to reach you?

    Sending a request doesn't change your coverage. Policy changes take effect only once we confirm them with you.