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Had an accident or a loss? Here's what to do.

Claims are stressful. Follow these steps, and call us. We'll help you get it started and stay with you until it's resolved.

Call (508) 535-5303

Step by step

  1. 1

    Make sure everyone is safe

    If anyone is hurt or there is immediate danger, call 911 first. For a car accident, move to a safe place if you can.

  2. 2

    Document what happened

    Take photos of the damage and the scene. Get the other driver's name, insurance, and plate number, and a police report number if police came.

  3. 3

    Prevent more damage

    Make temporary repairs to protect your property, like covering a broken window or shutting off water. Keep your receipts.

  4. 4

    Call us or your carrier

    Call us at (508) 535-5303 and we'll help you start the claim, or contact your carrier's claims line directly. After hours, use your carrier's 24/7 claims number on your ID card or the carrier's website.

  5. 5

    We stay with you

    Once your claim is open, we're here to answer questions and follow up with the adjuster if things stall.